PRIVACY NOTICE

At Honk! School of Motoring, we respect your privacy and take care of your personal information. This notice explains what information we collect, why we need it, how we keep it safe and what rights you have.

1. Who we are

Honk! School of Motoring is responsible for your personal information.

ICO registration number: ZB697335

Contact: Charlotte, Founder and Owner

Telephone: 07840149644

Email: honksom@outlook.com

2. What information we collect

Depending on your role and circumstances, we may hold:

  • Personal details: Your name, address, contact details, date of birth and emergency contact.
  • Identity and driving documents: Right to work documents, driving licence checks and relevant DVSA details.
  • Background checks: DBS details and relevant information about cautions, convictions, allegations or investigations.
  • Vehicle and insurance details: Vehicle information, MOT, tax and insurance records.
  • Training and performance records: Training hours, progress reviews, observed lessons, supervision, Standards Checks and CPD certificates.
  • Agreements and payments: Signed agreements, declarations, fees, invoices and payments.
  • Complaints and safeguarding: Relevant complaints, investigations and safeguarding records.
  • Health information: Only information you share that affects your fitness to drive, instruct or train.
  • Photographs: Marketing photos where you have given consent.

3. Why we use your information

We use your information to:

  • Manage your agreement, training and payments.
  • Arrange and manage trainee licences.
  • Meet DVSA, legal and Code of Practice requirements.
  • Check driving and instructing suitability, including relevant safety and safeguarding matters.
  • Handle complaints and compliance checks.
  • Use photographs for marketing, where you have given consent.

We rely on different legal bases depending on the purpose, including contractual requirements, legal obligations, legitimate interests and your consent.

Sensitive information, including health and criminal offence information, receives additional protection and is only used where the law allows.

4. Who we share your information with

Where necessary, we may share relevant information with:

  • The DVSA.
  • The police, local authority or LADO where needed for safety or crime prevention.
  • Authorised people within Honk! School of Motoring.
  • Service providers, such as Total Drive.
  • Our accountant, solicitor and insurers.

We never sell your personal information.

Some suppliers may store information outside the UK. Where this happens, the safeguards required by law are used.

5. How we keep your information safe

We protect electronic records with passwords and two-step verification. Access is limited to people who need the information for their role. Paper records are kept to a minimum and stored securely.

6. How long we keep your information

We keep information only for the periods set out in our retention arrangements:

  • Instructor and PDI records: While you work or train with us, and for 6 years after you leave.
  • Unsuccessful applications: 6 months after the decision.
  • Complaint records: 6 years after the complaint is closed.
  • Safeguarding records: For as long as required by law or statutory guidance.
  • Team and profile photos: Removed within 30 days of you leaving, or sooner if you withdraw consent. Consent records are kept for 12 months after removal.
  • Other marketing photos: Remain published unless you ask for removal. Consent records are kept while the post is live and for 12 months after removal.

7. Your privacy rights

You can ask to access your personal information, correct it, request deletion or restriction, object to certain uses, request transfer of your information, and withdraw consent where consent is the legal basis.

Some rights may be limited where we are legally required to keep information or need to protect others.

To exercise your rights, contact Charlotte at honksom@outlook.com. We will respond within one month.

8. Questions or complaints

If you have concerns about how we use your information, please contact Charlotte first so we can try to resolve them.

You can also contact the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

9. Changes to this notice

We will let you know about any important changes to this privacy notice.

Honk! School of Motoring